Support

Air Stylus FAQ

We are ready to help.

Please answer the following questions about your setup.

Your responses will be included in your email to our support team so we can reply quickly with the answers you need.

(We’ll also offer some handy tips and tricks to try while we write you back, usually in 1 business day or less)

Please see our Air Sharing FAQ here

If you can't find an answer to your question on the FAQ above, please click the "Yes, I still need help" link below to contact us.

Please see our Air Login FAQ here

If you can't find an answer to your question on the FAQ above, please click the "Yes, I still need help" link below to contact us.

Please see our Kickstarter page here

If you have more questions, please click the "Yes, I still need help" link below to contact us.

Please see our Air Stylus FAQ here

If you can't find an answer to your question on the FAQ above, please click the "Yes, I still need help" link below to contact us.

That version of your computer OS isn't supported with the current version of Air Display.

Unfortunately, we don't support that computer OS for Air Display. If you bought Air Display 1 and are now having some problems please let us know.

Having connection trouble with Air Display? Here are some tips that may help.

  • Power cycle your wireless router by unplugging it from power for 20 seconds
  • Remove Air Display from being backgrounded on your iOS device (double-tap the home button and swipe up on Air Display to remove it from the background)
  • Quit and relaunch the Air Display Host software on your computer
Having connection trouble with Air Display? Here are some tips that may help.

  • Power cycle your wireless router by unplugging it from power for 20 seconds
  • Remove Air Display from being backgrounded on your Android device (go to Settings>App>Air Display and tap Force stop)
  • Quit and relaunch the Air Display Host software on your computer
Having connection trouble with Air Display? Here are some tips that may help.

  • Power cycle your router by unplugging it from power for 20 seconds
  • Quit and relaunch the Air Display Client on your secondary computer
  • Quit and relaunch the Air Display Host software on your main computer
Larger and/or public networks sometimes add security that can block Air Display from working.

Air Display requires ports 5353, 6000, 6001, and 6002 to be open on the network in order for it to work properly. Please check with your network administrator to see whether those ports are open. If they are open and you're still having trouble connecting, please contact us for help.

Things should generally work fine with that OS.

If you're getting an error message during installation, please click "Yes, I still need help" below and attach a screenshot of the error.

There's a "Presentation Mode" option in the Air Display preferences that may be causing touch input not to work.

  • On your computer, click the Air Display icon in the menu bar
  • Click the gear icon in the lower right to bring up Preferences
  • Make sure Presentation Mode is set to off
  • If it's already off, toggle it on/off and then try connecting again to see if touch input is working

PRO TIP: Double-tap your device screen with two fingers to quickly remove the Keyboard and Help icons once you're connected

Mac OS X handles all display arrangement and configuration.

  • Connect to your device via Air Display
  • Go to System Preferences>Displays>Arrangement on your Mac
  • Once there you should see options for mirroring as well as changing the arrangement of displays

Having a problem where mirroring auto-enables each time you connect and you have to manually turn it off?

Try deleting the com.apple.windowserver.plist file in /Library/Preferences and in ~/Library/Preferences. Then restart your Mac.

Mac OS X handles all display arrangement and configuration.

  • Connect to your device via Air Display
  • Go to System Preferences>Displays>Arrangement
  • Once there you should see options for mirroring as well as changing the arrangement of displays

Having a problem where mirroring auto-enables each time you connect and you have to manually go turn it off?

Try deleting the com.apple.windowserver.plist file in /Library/Preferences and in ~/Library/Preferences. Then restart your Mac.

The mirroring option in Windows is in Air Display Preferences.

  • On your PC, click the Air Display icon in the system tray
  • Click the gear icon in the lower right corner to bring up Air Display Preferences
  • Once there you should see the Mirror Mode option

The arrangement of the displays is handled by Windows

  • Right-click your PC desktop and choose Screen Resolutions
  • That should take you to the Control Panel and allow you to change the arrangement of your displays

Does mirror mode work fine but you get a blue screen on your device when trying extended mode? Try the following:

  • Quit the Air Display Host on your PC
  • Right-click the desktop and choose Personalize
  • Make sure you're on one of the Aero themes and click Apply
  • Then try connecting again

If those steps don't fix the issue try these:

  • Quit the Air Display Host on your PC
  • Find the Air Display Host app on your hard drive, right-click its icon and choose Properties
  • Go to the Compatibility tab and switch to Vista Compatibility
  • Then try connecting again
The mirroring option in Windows is in Air Display Preferences.

  • Click the Air Display icon in the system tray
  • Click the gear icon in the lower right corner to bring up Air Display Preferences
  • Once there you should see the Mirror Mode option

The arrangement of the displays is handled by Windows

  • Right-click your PC desktop and choose Screen Resolutions
  • That should take you to the Control Panel and allow you to change the arrangement of your displays

Does mirror mode work fine but you get a blue screen on your device when trying extended mode? Try the following:

  • Quit the Air Display Host on your PC
  • Right-click the desktop and choose Personalize
  • Make sure you're on one of the Aero themes and click Apply
  • Then try connecting again

If those steps don't fix the issue, try these:

  • Quit the Air Display Host on your PC
  • Find the Air Display Host app on your hard drive, right-click it and choose Properties
  • Go to the Compatibility tab and switch to Vista Compatibility
  • Then try connecting again
Wondering how to use the full resolution of your secondary computer?

  • First you need to connect to the Air Display client from your primary computer
  • Once connected go up to the View menu option on your Mac and select Full Screen. On a PC click the Window menubar option and select Full Screen
Are things showing up crisply but much smaller than on your Mac?
This is likely because you're using the full Retina resolution of your device.

  • Click the Air Display icon on your computer
  • Click the gear icon in the lower right to bring up Preferences
  • Turning Retina resolution off will cause your device to use half of it's native resolution size. This will make things much larger, but a bit blurry
  • If you leave Retina Resolution checked and enable the HiDPI resolution option you can make things larger and still have them show at maximum fidelity.
  • Connect to your Air Display device
  • On your Mac, click the gear icon in the lower right to bring up Preferences
  • Check both the Retina and HiDPI option boxes
  • Open System Preferences>Displays and you should now see the HiDPI resolution option for your device

To enable these settings, you'll have to log out and log back into your computer (or restart).

WARNING: There's currently a bug in OS X that stops Retina MacBook Pros from being able to output at HiDPI resolutions. We've filed a bug report with Apple and they've acknowledged the issue. We hope they'll fix it soon.

Are things showing up crisply but much smaller than on your computer?
This is likely because your screen has a very high resolution. Unfortunately, we can only support the native resolution of Android devices at this time (we're working on that). The high pixel density on smaller screens means that using a device's native resolution as a computer screen will cause things to be smaller than on your computer screen.

For example, A Galaxy S5's screen resolution is 1920x1080 pixels, whereas a 15" MacBook Pro defaults to 1440x900 pixels. Displaying your computer's desktop on your S5 makes it appear tiny because the S5's pixels are so much smaller. We hope to have a fix for this soon.
Are things showing up crisply but much smaller than on your PC?
This is likely because you're using the full Retina resolution of your device.

  • On your PC, click the Air Display icon in the system tray
  • Click the gear icon in the lower right to bring up the Preferences
  • Uncheck the "Use Retina resolutions" checkbox. This will make everything appear much larger.
Launching the Air Display Host software places an Air Display icon in your Mac menubar near the clock
If you're not seeing the Air Display icon up there something may have gone wrong with during installation. Please take a screenshot of your menubar and contact us via the link below so we can help you sort it out.
Launching the Air Display Host software places an Air Display icon in the system tray near the lower right
If you're not seeing the Air Display icon down there it may be set to 'hidden'.

  • Click the expansion triangle in the system tray
  • Click Customize
  • If you see Air Display listed there, make sure it's set to Show icon and notification.

Are you getting an error message when trying to launch the Air Display Host software?
If so, please take a screenshot of the error and contact us via the link below so we can help you sort it out.

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